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Glossary
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CLAIMS AND APPEALS

Notice of Decision on Review After Appeal

The decision on any review of your claim will be given to you in writing. The notice of a denial of a claim on review will state:

  • The specific reason(s) for the determination;
  • Reference to the specific Plan provision(s) on which the determination is based;
  • A statement that you are entitled to receive reasonable access to and copies of all documents relevant to your claim, upon request and free of charge;
  • A statement of your right to bring a civil action under ERISA Section 502(a) following an adverse benefit determination on review;
  • If an internal rule, guideline or protocol was relied upon by the Plan, you will receive either a copy of the rule or a statement that it is available upon request at no charge; and
  • If the determination was based on the absence of medical necessity, or because the treatment was experimental or investigational, or other similar exclusion, you will receive an explanation of the scientific or clinical basis for the determination applying the terms of the Plan to your claim, or a statement that it is available upon request at no charge.
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