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1. What do I do in an emergency?

In an emergency, always seek medical care immediately. Go directly to the nearest emergency facility or call 911. As MILA CIGNA HealthCare participants, you and your family members are covered for emergency medical services anywhere, 24 hours a day, even when you are away from home.

An emergency is an accident or sudden illness that a person with an average knowledge of medical science believes needs to be treated right away or it could result in loss of life, serious medical complications or permanent disability. Some examples of emergencies include:

  • Seizure or loss of consciousness
  • Uncontrolled bleeding
  • Inability to breathe or shortness of breath
  • Poisoning or suspected overdose of medication
  • Chest pain or oppressive squeezing sensation in the chest
  • Numbness or paralysis of an arm or leg
  • Sudden slurred speech
  • Broken bones
  • Severe pain

You can go to any emergency facility or hospital, anywhere, even one that is not in the MILA CIGNA HealthCare network. You should call or have someone call MILA CIGNA at the phone number on your ID card for further assistance and directions. If you are admitted to the hospital, you must call CIGNA within 48 hours to register and receive certification for continued stays.

2. Am I covered for emergency and urgent care away from home?

Yes, you are covered for treatment of any life-threatening emergency and any serious illness or injury wherever you are.

3. What is urgent care?

Many situations are not emergencies, but do require immediate medical attention. These situations require what is referred to as “urgent care.” Examples of urgent care include ear infections, sprains, high fevers, vomiting and urinary tract infections. Members should consult their MILA CIGNA HealthCare network doctors for urgent care. If you are away from home, you may call the phone number on your ID card to speak to a nurse and to request the name of a CIGNA doctor near you.