Finding an In-Network Provider
The most reliable way to find out if a doctor, specialist or other medical provider is in the CIGNA Open Access Plus or ComPsych network, is to simply ask him or her. You can also:
- call the toll-free numbers on your CIGNA/ComPsych ID card,
- look in the CIGNA provider directory,
- go online to the CIGNA or ComPsych website, or
- check with your local port administrator.
The contact numbers are also located in the Administration Information section. Because directories and other lists can be out of date, be sure to double-check with any provider you find listed there to be certain that he or she is still participating in the Network.
If you have access to a computer and the Internet, you can:
- visit the CIGNA HealthCare website at www.cigna.com to find a current listing of In-Network physicians, specialists and other medical providers;
- see frequently-asked questions and answers about health issues;
- find a glossary that explains many medical terms;
- contact CIGNA’s own customer service representatives for additional information;
- find useful health information including the details on CIGNA and other services; and/or
- check a special secure, password-protected website at www.mycigna.com where, once you log on, you can access personalized health and benefit Plan information and decision support tools.
For example, you can check the status of claims, find answers to frequently asked questions, order an ID card and much more.
