When You Must Use the Mail Service
Except for insulin and for the other medications listed
below that you can buy either at a retail pharmacy or
through the mail, all maintenance medications must be
ordered through the Plan’s mail service after they have
been filled and refilled once. Examples of maintenance
medications that must be filled through the mail
service are:
- Medications taken on a regular basis for chronic
conditions such as high blood pressure, arthritis,
diabetes and asthma.
- Diabetic blood sugar level test strips must also be
ordered through the mail service.
To get started, you may fill an initial prescription of a maintenance
medication in person at a pharmacy and receive up
to a 30-day supply. You also may order one refill at a retail
pharmacy. After that, you must order refills through the
mail service program. Except for prescription medications
required for chemotherapy, mail service refills are limited
to a 90-day supply.