Using the Mail Service
Using the Caremark® Mail Service is easy and convenient.
As discussed previously, you must use the Caremark® Mail
Service to fill most prescriptions after they have been filled
at retail and refilled once. If you refill a prescription at
retail after the first refill, it will not be covered by the Plan.
the easiest way to begin using the mail service when your
physician prescribes a medication which requires more
than one refill is to request a second prescription when
your physician writes the first one.
- The first prescription will be for a 30-day supply of
medication and it will allow for one refill. If your
physician is certain that the medication prescribed will
not have to be adjusted or changed, he/she will give
you the second one immediately. Otherwise, he/she
will provide it to you after it is certain the prescribed
medication is performing as expected.
- The second prescription should be for a 90-day supply
and it should allow for refills. This second prescription
should be sent to Caremark® together with a mail
service prescription drug form with your payment.
If you supply Caremark® with your credit or debit card
information, it will be easier to pay the cost for this
prescription and it will allow you to refill your prescription
over the telephone or online at www.caremark.com.
You can get a mail service prescription
drug form by calling Caremark®, going to
Caremark®’s website or going to MILA’s
website and clicking on “Forms” and
then “Prescription Form.” Send your
completed mail order form(s) along with
the associated prescription from your
doctor and payment for your copay and
any applicable deductibles to:
Caremark®
P.O. Box 3223
Wilkes-Barre, PA 18773-3223
Allow at least five to seven days for your medication to
arrive. Many people request a refill when they have a two
week supply remaining to ensure that their medication
supply does not run out. Your order will be delivered to
your mailing address with postage paid in full. It is up to
you to request a refill before your current prescription
supply runs low to ensure that you can continue to take
your medications without interruption.