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The Member Assistance Program (MAP)

The Member Assistance Program (MAP) is a counseling service designed to help you with a wide variety of problems you may face. Cigna Behavioral Health (CBH) administers the MAP using specially trained and certified MAP/EAP Counselors. In addition to being trained to address mental health and substance abuse issues, the counselors may provide assistance with the following types of problems:

  • Financial counseling on mortgage selection and evaluation or household budgeting;
  • Child care and elder care provider selection;
  • Marriage counseling;
  • Workplace problem resolution; and
  • Many other problems.

If you have something that is troubling you, consider calling a counselor at the MAP.

All care is confidential. No one (not even your employer or the MILA Fund Office) besides you, your treatment provider and Cigna knows what treatment you are getting, or why you are being treated.

To access care, simply call the MAP 24 hours a day, seven days a week, at the toll-free number you’ll find in the Resources chart in the Administration Information section at the back of this SPD. A MAP Counselor will discuss your concerns, answer your questions and, if appropriate, coordinate approval of and a plan for care or treatment. Up to three consultations per crisis will be covered in the MAP at no charge to you. If appropriate, the MAP Counselor will refer you to a Cigna Behavioral Health Manager.