Your Medical or Prescription Drug ID Card
You should present your MILA/Cigna ID card each time you visit a doctor or other medical provider, or when you go to the hospital. Your MILA/Cigna ID card shows the Plan name and the group number, as well as Cigna’s toll-free numbers for Member Services. You should keep this card with you at all times.
You should present your MILA/CVS Caremark ID card at the pharmacy each time you want to fill or refill a prescription. If you do not show the pharmacist your MILA/CVS Caremark ID card, then he/she cannot properly process your prescription as a network expense and your prescription may be processed as Out-of-Network.
If you lose or damage your ID card, call MILA immediately to request a replacement. If you have an emergency and don’t have your card with you, either have a family member or friend bring it to the emergency room as soon as possible or call MILA.
Note
Members can download a free, personalized smart phone app for Android and iOS devices. You can do almost anything on the go — getting medical ID cards, checking account balances, reviewing medical claims and locating doctors and hospitals. The information is presented in real-time, offering Members the most accurate, up-to-date account information. Go to
www.myCigna.com to find instructions on how to download the application that fits your mobile device or tablet.
